Refund & Cancellation Policy

Each event is run by its organizer, who may set a refund policy for that event. When they do, it is shown on the event page next to the ticket price, and it applies to your ticket together with this policy. If the organizer has not set a refund policy, the default rules below apply.

• Default rule: if you cancel at least [X] days before the event starts, you get a full refund of the ticket price. Cancellations after that are not refundable, unless the organizer's policy says otherwise.
• Payment gateway charges of up to [Y]% may be deducted from refunds for cancellations you request, where the organizer's policy allows it.
• Not attending without cancelling (a "no-show") is not refundable.
• Once a ticket is cancelled, its QR code stops working and cannot be checked in.

• Event cancelled: you get a full refund of the ticket price, whatever the organizer's own policy says. We start the refund within [Z] business days of the cancellation; you do not need to ask.
• Event postponed or venue changed significantly: your ticket stays valid for the new date or venue. If you cannot attend, you can ask for a full refund within 7 days of the change being announced.
• Your registration is rejected or not approved after you have paid: you get a full refund.
• Charged but no ticket (for example, the payment went through but confirmation failed): you get a full refund, or we issue your ticket if you prefer.
• Charged twice for the same ticket: the duplicate payment is refunded in full.

Approved refunds are issued through Razorpay to the original payment method (the same card, UPI account, net banking account, or wallet). We do not refund in cash or to a different account.

Once we issue a refund, it usually reaches you within 5–7 business days, depending on your bank or payment provider. If it has not arrived after 10 business days, email us with your payment ID and we will share the refund reference so you can follow up with your bank.

Email contact@growthsq.in from the address you used to register, with:

• the event name and date;
• the name and email on the ticket;
• the Razorpay payment ID or order ID (in your payment confirmation);
• the reason for the request.

We reply within 2 business days. Where the decision depends on the organizer's policy, we confirm with the organizer and let you know the outcome within [N] business days.

Offlyne sells digital tickets only. Nothing is shipped physically. When your registration is confirmed (immediately after a successful payment, or when the organizer approves it), your ticket with a QR code is emailed to the address you registered with. You can also view your registrations from your Offlyne profile.

If you have not received your ticket within 1 hour of a successful payment, check your spam folder, then email contact@growthsq.in with your payment ID.

See also our Terms of Service and Privacy Policy.